WELCOME!

The Crisp County Power Commission is one of more than 2,200 public power systems in the U.S. providing dependable and economic power to the citizens in their communities. We serve Crisp County, Georgia including the municipalities of Cordele and Arabi. We also own and operate Lake Blackshear, an 8,700 acre reservoir stretching 20 miles long on the Flint River which provides hydroelectric power to our customers. The Power Commission is dedicated to providing excellent customer service and reliable, cost-effective power to our customers. Our service area covers approximately 330 square miles with an estimated population of 23,000.

OPERATIONS BUILDING FAX OUT OF ORDER

Our operations building fax line – 229-273-3825 – is currently out of order. If you need to fax something to our operations building please fax it to the recipient’s attention at 229-273-3824.

CONTRACTORS PERFORMING POLE INSPECTIONS AND MAINTENANCE

Beginning April 24^th, Crisp County Power Commission will have Osmose Utilities Services working in the areas of GA Highway 280 East to Hatley Road and over to GA Highway 41. Osmose will be digging around the base of poles and doing a full yearly inspection of the poles in the area. Workers may be on your property to inspect poles. If you are unsure if people on your property are affiliated with Osmose then please call us at (229) 273-3811.

be aware of telephone scams!

It has come to our attention that telephone scammers are falsely identifying themselves as Power Commission staff, telling customers their bills must be paid immediately to avoid disconnection, and requesting customer’s payment information.

While the Power Commission sends out an automated courtesy call to remind customers of past due balances the courtesy call does not demand immediate payment. Customers wanting to pay by phone should initiate the call to the Power Commission.

NEW DRIVE THRU HOURS EFFECTIVE MAY 3, 2021

Effective May 3, 2021, Crisp County Power Commission’s drive thru will be open from 8:00 AM to 5:00 PM Monday through Friday excluding holidays.

Over the past few years the Power Commission has been excited to expand our 24/7 real-time payment options to include an online customer portal, a free mobile app, your bank’s online bill pay, CheckFree payment processing, two outdoor kiosks, and an integrated voice response system (IVR). We also continue to offer automatic bank draft. Please refer to the back of your utility bill for more information about our payment and billing options.

If you have any questions please contact our Customer Service Department at 229-273-3811.

New Outage Map Available Online

We are excited to provide a new outage map to customers available online and through our free mobile app! The outage map gives customers an opportunity to monitor outages in their area. To view the outage map click the Outage Status button from the home page or click here.

Payment Assistance

Need assistance paying your bill? Please go to Customer Service > Payment Assistance for a list of agencies that may provide assistance.

Solar/Distributed Generation Sales representatives

It has come to our attention that some of our customers have been contacted by solar/distributed generation sales representatives. There have been some cases of misrepresentations to staff and to family of staff including misrepresentations of expected savings.

We caution the public to verify the information they are given and to check with Crisp County Power Commission about rate impact before signing agreements.

COVID-19 – uPDATED August 26, 2020

The Crisp County Power Commission lobby continues to be open during normal business hours.

We have put protective measures in place in an effort to maintain social distancing and to protect the health of our employees and our customers. These measures include:

• All customers are encouraged to wear a mask.
• Customers with a fever or who are feeling sick should not come inside.
• Customers are asked to stay behind the plexiglass shields at all times.
• A maximum of 10 customers will be allowed inside at one time.
• Customers will need to maintain a 6-foot separation between themselves and other customers and employees.

We offer many services by telephone and encourage customers to call us at 229-273-3811 before coming to our office.

We also offer a variety of other options to pay your bill that do not require you to come into our office building including:

• Our mobile app (go to either Apple or Android App Store and search for CCPC)
• Our online customer portal (www.crispcountypower.com)
• 2 Outdoor kiosks
• Telephone
• Drive thru
• Mail
• Bank draft
• Your bank’s online bill pay feature

We continue to work with customers that may have difficulty paying on a case-by-case basis and request those customers call us at 229-273-3811.

We want to thank our customers and our employees for their continued efforts to keep us all safe during this unprecedented time.

NEW IVR PHONE SYSTEM 11/18/19!

We are introducing our new Integrated Voice Response system (IVR) on November 18^th! The new IVR system integrates with our Outage Management System (OMS) to help us provide faster, more accurate detection and analysis of service interruptions which will help us respond faster to both individual outages and system-wide disturbances. Outages reported by the IVR system are logged into the OMS system in real-time. In addition – coming soon! – the new IVR system will be able to notify customers if the OMS system is aware of their outage and provide customers with an estimated time of restoration.

The new IVR phone system has a high capacity to handle multiple outage calls so we encourage all customers with an outage to report their outage using this new, easy-to-use system.

The new IVR system uses caller id to look up customer account information so please verify the phone number printed on your bill is accurate. Customers can change their phone number using our online portal, our mobile app, or by calling our Customer Service Department at 229-273-3811.

we now offer prepay metering!

Our Prepay Metering program allows you to pay for electricity how and when you choose in the same manner in which you buy gasoline for your car! Payments establish and maintain a credit on your account from which daily usage costs are deducted. Notifications keep you informed as to how much you have used and how much credit remains on your account. There are no monthly statements, security deposits, or late fees! Please click here for more information.

If you have any questions or if would like to sign up for Prepay Metering please contact our Customer Service Department at 229-273-3811.

OUR KIOSKS are here!

Stop by our office and check out our kiosks! The kiosks allow customers to skip the lines at the counter and make payments on accounts 24/7! Also, customer payments are applied to accounts faster than our old traditional night box and drop off box! They accept cash (change not provided), check, or credit/debit card and provide real-time posting to your account with an easy-to-use touch screen. All you will need is your account number which is printed on your bill!

If you have any questions, please contact our Customer Service Department at 229-273-3811.

check out our mobile app!

Our mobile app is designed to give customers fast, secure account access so you can easily manage your account details, view your bill and your account balance, make payments, schedule alerts and reminders, receive push notifications and more. Nearly everything you can do from our Customer Portal can now be handled instantly whether you’re at home, at work, or on the go!

The app is available for Apple and Android users through the App Store and Google Play. Simply search for “CCPC” and install!

If you have any questions, please contact our Customer Service Department at 229-273-3811.

Important Scam Notice to All Customers

Customers Beware

Anyone receiving calls from someone representing themselves as Crisp County Power Commission or Crisp County Energy “MAY NOT BE LEGITIMATE”. PLEASE DO NOT PROVIDE PERSONAL AND/OR CREDIT CARD INFORMATION TO SUCH INDIVIDUALS. Please feel free to call us at our Business Office at 229-273-3811 if you have any questions about any such call.