WELCOME!

The Crisp County Power Commission is one of more than 2,200 public power systems in the U.S. providing dependable and economic power to the citizens in their communities. We serve Crisp County, Georgia including the municipalities of Cordele and Arabi. We also own and operate Lake Blackshear, an 8,700 acre reservoir stretching 20 miles long on the Flint River which provides hydroelectric power to our customers. The Power Commission is dedicated to providing excellent customer service and reliable, cost-effective power to our customers. Our service area covers approximately 330 square miles with an estimated population of 23,000.

COVID-19 uPDATE

LOBBY CLOSED EFFECTIVE MARCH 23, 2020

To protect the health of our customers and our employees the Crisp County Power Commission is CLOSING our lobby effective Monday, March 23, 2020, until further notice.

Our customer service representatives are available to help you by phone by calling 229-273-3811.

Our drive thru will remain open during normal business hours.

We offer a variety of other options to pay your bill that do not require you to come into our office building including:

• Our mobile app (go to either Apple or Android App Store and search for CCPC)
• Our online customer portal (www.crispcountypower.com)
• 2 Outdoor kiosks
• Telephone
• Drive thru
• Mail
• Bank draft
• Your bank’s online bill pay feature

DISCONNECTION OF SERVICE POLICY

Our disconnection of service for non-payment policy remains in effect.

We understand, however, some customers may have suffered a job loss or other ill effects from COVID-19 resulting in their having difficulty paying their bill. Those customers are asked to call our Customer Service Department at 229-273-3811 and we will see what we can do to help them.

MARCH BOARD MEETING CANCELLED

In light of the county’s emergency declaration the March commission meeting has been cancelled. As of now the April meeting will be held as normal on April 28^th.

Thank you for your understanding as we work together to get through this challenging time.

NEW IVR PHONE SYSTEM 11/18/19!

We are introducing our new Integrated Voice Response system (IVR) on November 18^th! The new IVR system integrates with our Outage Management System (OMS) to help us provide faster, more accurate detection and analysis of service interruptions which will help us respond faster to both individual outages and system-wide disturbances. Outages reported by the IVR system are logged into the OMS system in real-time. In addition – coming soon! – the new IVR system will be able to notify customers if the OMS system is aware of their outage and provide customers with an estimated time of restoration.

The new IVR phone system has a high capacity to handle multiple outage calls so we encourage all customers with an outage to report their outage using this new, easy-to-use system.

The new IVR system uses caller id to look up customer account information so please verify the phone number printed on your bill is accurate. Customers can change their phone number using our online portal, our mobile app, or by calling our Customer Service Department at 229-273-3811.

we now offer prepay metering!

Our Prepay Metering program allows you to pay for electricity how and when you choose in the same manner in which you buy gasoline for your car! Payments establish and maintain a credit on your account from which daily usage costs are deducted. Notifications keep you informed as to how much you have used and how much credit remains on your account. There are no monthly statements, security deposits, or late fees! Please click here for more information.

If you have any questions or if would like to sign up for Prepay Metering please contact our Customer Service Department at 229-273-3811.

OUR KIOSKS are here!

Stop by our office and check out our kiosks! The kiosks allow customers to skip the lines at the counter and make payments on accounts 24/7! Also, customer payments are applied to accounts faster than our old traditional night box and drop off box! They accept cash (change not provided), check, or credit/debit card and provide real-time posting to your account with an easy-to-use touch screen. All you will need is your account number which is printed on your bill!

If you have any questions, please contact our Customer Service Department at 229-273-3811.

check out our mobile app!

Our mobile app is designed to give customers fast, secure account access so you can easily manage your account details, view your bill and your account balance, make payments, schedule alerts and reminders, receive push notifications and more. Nearly everything you can do from our Customer Portal can now be handled instantly whether you’re at home, at work, or on the go!

The app is available for Apple and Android users through the App Store and Google Play. Simply search for “CCPC” and install!

If you have any questions, please contact our Customer Service Department at 229-273-3811.

Important Scam Notice to All Customers

Customers Beware

Anyone receiving calls from someone representing themselves as Crisp County Power Commission or Crisp County Energy “MAY NOT BE LEGITIMATE”. PLEASE DO NOT PROVIDE PERSONAL AND/OR CREDIT CARD INFORMATION TO SUCH INDIVIDUALS. Please feel free to call us at our Business Office at 229-273-3811 if you have any questions about any such call.