Meter Reading and Billing
Meters are read approximately the same day each month. For your protection, Power Commission employees are required to wear identification when on customer's property.
Advanced Metering System (AMI)
Electric consumption is measured in kilowatt-hours (1 kilowatt-hour equals a 100 watt bulb turned on for 10 hours) using meters. The Power Commission utilizes an advanced metering system (AMI) for the marjority of our meters. AMI meters transmit 15-minute usage data and daily meter readings through two-way communication. The AMI system communicates with our Outage Management System enabling us to know when a meter loses power which helps us diagnose and restore power much faster.
AMI meters also allow customers to monitor their usage using our online portal or mobile app.
Generally, bills are processed on the 7th, 14th, 21st, and 28th of each month. Your electric bill includes a breakdown of your current charges, usage information for the current and prior 13 months, and a message center.
Bills are due 18 days after the billing date. After 18 days, a late charge is assessed and a courtesy phone call is made. The late charge is 1% of the bill amount or $5, whichever is higher.
Accounts that remain unpaid after the cut off date shown on the bill will be subject to disconnection.
Stop monthly paper statements and receive an email when your bill is available to view online.